Have details ready
Product type, purchase date and any paperwork will help us understand your request.
WARRANTY & SUPPORT
Confidence in your home investment.
Understand the warranty information for your selected product and get in touch if you need help after purchase.
CARE & PEACE OF MIND
Know what’s covered. Keep it simple.
Warranty terms can vary depending on the product, manufacturer and installation conditions. We recommend reviewing the warranty documentation supplied with your product and keeping your purchase details for future reference.
If you have a question about a product, its care requirements or warranty paperwork, contact our team with as much detail as possible so we can help direct your enquiry.
Ask a Warranty QuestionWarranty coverage
- 5 Years on Materials
- 1 Year on Installation
- Keep your invoice or proof of purchase
- Save product and installation details
- Follow the product care instructions
- Contact us with photos and a clear description if an issue arises
The stated warranty is 5 Years on Materials and 1 Year on Installation. Please refer to your supplied documentation for applicable exclusions and claim terms.
HERE TO HELP
Need support with a product?
We’ll help you identify the information needed for your enquiry.
Share clear photos
If relevant, include photos that show the product and the issue you’re asking about.
Contact the team
Send your question and preferred contact details through our contact page.
WARRANTY SUPPORT
Make your enquiry easier to resolve.
A few details can help us understand the product and direct your question to the right place.
Identify the product
Note the product type, installation location and any identifying details available.
Gather your documents
Keep your invoice, purchase date and supplied warranty information handy.
Describe the issue
Explain what happened and include clear photos where they help show the concern.
Warranty coverage and timeframes depend on the specific product and written terms supplied. Contact us if you need help locating or understanding your documentation.
Contact support